Canceling an order is generally a simple process, which is achieved by contacting the company's customer service department. But you have to take care of the time left until the trip, because the later you cancel, the more complicated the process and you can be put in the situation to pay a cancellation fee.

Lot is an airline that deals only with the sale of tickets and reservations for online travel, which is why there are no physical tickets or other items that require return. All you have to do is ask for the cancellation of the service order and wait for it to be confirmed.

You can pay online, through one of the most secure and efficient payment systems, using both a credit and debit card, belonging to Visa, MasterCard, Maestro, American Express, Diners Club or using your card or PayPal account.

The biggest discounts offered by the airline represent price reductions of 25% and 90%, respectively, being available for newborns and children, aged between 2-11 years. Other promotional offers include discounts organized during holidays or events, such as Black Friday, where travel packages can be purchased up to 30% cheaper.

There are several ways in which you can organize the trip with reduced prices through Lot. If you are a frequent traveler, you can access loyalty programs, through which additional benefits can be accrued, as well as miles of flight, which can later be converted into discounts or even free flights. Also, the company website also has a Deals page, where you can find the most advantageous and recent offers available for various locations.

The main services that you can buy from the online airline Lot are those of domestic and international flights, but in addition, the company helps customers to offer them a complete experience in their travel, with accommodation offers, car rental or airport transfer services.

The company does not have an e-mail address where you can contact the customer service, but it can be contacted at the phone number +48 22 577 77 55, having the reception open on weekdays, from 9.00 to 17.00. You can also find within the site a contact form for the most common problems encountered, where you can select the subject and add the details. Other effective contact methods are through social networks, the company being present online with the name LOT Polish Airlines, on Facebook, YouTube, Instagram and LinkedIn.